Hardware & Operations Analyst - Stone Data Centre
Involved with installations, maintenance and additions to the Natwest Bank Group’s Mainframes, including cabinets, servers, storage arrays, monitors, line boxes and all other hardware. Decommissioned hardware to be removed and relocated to new premises. Call logging and investigation of queries and trouble-shooting hardware, which was failing to respond to operations control's requests. General troubleshooting of problems and following them through to define single point of failure. Responsible for maintenance of Access database and producing drawings for projects using Visio software.
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