Central Rivers Depot - Non-Safety Critical Fault Desk Controller
Based at the Virgin Cross-Country Voyager Class 220/221 Fleet Maintenance depot. Main bulk of the role involved 'real time' telephone support to Virgin Train-crew and On-Board staff, offering troubleshooting advice on defective systems, such as chillers, freezers, drinks machines, microwaves and UV sterilisation modules. Logging of defects onto database and progression and planning of repairs via Planning Engineer out to the various 'overnight' Maintenance Depots. Provision of Fleet Management reports and statistics produced on Excel spreadsheets
Achievements:
Fault Desk begun in November 2002, reducing the number of service defects across the fleet from over 7500 to less than 2400. This was done by careful analysis of data and contact with engineering teams/depots allowing 'close-out' of jobs
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